Published criteria
How we build each score
Our ratings are structured editorial judgements made at a stated review date. They summarise what we observed in testing — they do not predict your personal outcome.
Editorial scores and payout notes reflect our structured review process at the time of testing. They are opinions, not promises. Your withdrawal time, bonus eligibility, and experience may differ.
Withdrawal timing in our tests
30%We log when a cashout was requested, when the operator marked it processed, and when funds arrived (where visible). Mandatory pending periods and KYC delays are noted in the review.
Licence & regulatory standing
25%Active UK Gambling Commission permission is required. We cross-check licence numbers on the public register and downgrade brands after confirmed enforcement actions.
Welcome-offer transparency
20%We read bonus terms for wagering multiples, game weighting, stake caps, expiry, and withdrawal limits on promotional winnings — not just the headline offer.
Game library & mobile use
15%Breadth of slots and table games, live-dealer availability, and whether the lobby works cleanly on phone browsers without broken menus.
Support during cashout queries
10%Live chat or email is contacted with a standard withdrawal question. We score clarity, response time, and whether agents give accurate policy answers.
Independence rules
- Affiliate revenue does not buy rank position or star scores.
- We label review months on each refresh and investigate credible reader reports.
- Corrections are welcome via our contact page — factual errors are fixed promptly.